Last updated: 16 October 2026
Refund Policy
We show you a free demo before you pay anything, so you can decide with confidence. This policy explains what happens if you change your mind later.
Free demo
The demo is free. There's nothing to pay, cancel or refund.
Deposits
If you cancel within 7 days of paying your deposit, and before we've sent you the first version of your website, we refund the deposit in full. After that, the deposit isn't refundable, because it covers design and setup work already done for you.
Later project payments
Payments for stages we've already delivered aren't refundable. If we can't finish your project for reasons on our side, we refund what you paid for the work we didn't deliver.
Care plans
You can cancel a care plan at any time from your billing link or by messaging us. You won't be charged again, and your plan stays active until the end of the period you've paid for. We don't refund the current period, including the unused part of a yearly plan, unless the law requires it.
Domains and third-party costs
Domain registration and other third-party costs we pay on your behalf can't be refunded once purchased. The domain stays registered in your name.
Add-ons and rush delivery
Add-ons and rush fees are refundable only if we haven't started that work.
How to ask for a refund
Email [email protected] or message us on WhatsApp at +971 50 674 5987 with your name and what you paid for. We reply within 3 business days. Approved refunds go back to your original payment method through Stripe, and banks usually take 5 to 10 business days to show them.
Disputes
If something isn't right, please talk to us before opening a dispute with your bank. We'll do our best to fix it quickly. This policy doesn't affect any rights you have under consumer law.